CoP says TTPS will not condone poor customer service

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CoP says TTPS will not condone poor customer service

Police Commissioner Erla Harewood-Christopher has confirmed that a probe has begun into the poor delivery of service meted out to a member of the public by a WPC attached to the St Joseph Police station following the release of a now viral audio.

In a statement this morning, she said: “The Trinidad and Tobago Police Service (TTPS) has been investing substantially in improving its service delivery to the public and strongly condemns any instance of poor customer service by police officers during the conduct of their duties.

She maintained: “Any instance of poor customer service will be deemed unacceptable and will not be condoned by the TTPS.”

“The TTPS strives for professionalism in all areas of its operations and in that regard, will continue to provide ongoing customer service training to all officers to ensure members of the public receive service of the highest quality.”

Harewood-Christopher said: “The public is advised that senior officers at all police stations are responsible for ensuring that all reports made, whether by telephone or in person, are accurately and immediately recorded and that officers take prompt action where necessary.”

“Members of the public not satisfied that this protocol is being followed, are advised to immediately seek an audience with the officer in charge of the station.”

She added that with respect to an audio message currently circulating on social media, that incident is currently being investigated with the appropriate disciplinary action to follow.

“We again apologize to the victim in the matter and give the assurance to the public that every effort will be made to prevent a recurrence of such an incident.”