Consumers of telecommunications services are advised not to be forced to take a bundled package by their service provider because of threats they will lose their fixed phone number and service if they do not comply in three days.
The Telecommunications Authority of Trinidad and Tobago is advising consumers they have a right to choose the service that is best for them.
It says the Authority advises the Telecommunications sector is sufficiently liberalized, with multiple service providers offering fixed and mobile telephone and broadband services.
Consumers have a choice of service providers and services offered based on price and quality of service.
Consumers should consider their telecommunications needs, price and quality of service when choosing their services and providers.
They should then choose the option, which can be a standalone service or bundle that meets their needs at an affordable price.
If consumers feel forced into upgrading their services, they should contact their service provider and lodge an official complaint.
If the matter is not resolved by the service provider, consumers should then contact the Authority via 800 TATT or 800 8288 and lodge a complaint.
Information on the rates charged by providers for individual and bundled services can be found under Reports and Prices on TATT‘s website www.tatt.org.tt.