The PCA wants to gain your trust and speed up delivery of service

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The PCA wants to gain your trust and speed up delivery of service

In celebration of its 10th anniversary, the Police Complaints Authority (PCA) will launch a series of new initiatives aimed at building public trust with the organisation.

The PCA, via a statement on Saturday, said recent amendments to the legislation empowers the organisation to benefit “from broader evidence gathering capabilities” and the law has been formalised for attorneys seeking the interest of the PCA be included as interested parties in fatal police shootings.

The PCA, which was established on December 29, 2010, will be launching its new visual brand identity aimed at redefining its independence from other arms of the justice sector. A new website alongside an information campaign aimed at promoting PCA services to the public will also be launched.

Among the new initiatives to be unveiled in the coming weeks are online improvements to speed up the conclusion of investigations and quality of work.
The organisation also intends to improve the public’s ease of access to its complaints systems and digital upgrading of case management systems.

The PCA said it has a role to play in the pursuit of justice and “we renew our commitment to speeding up the delivery of our services which impact victims, their families, and police officers alike.”

The PCA thanked former directors Ralph Doyle and now Justice of Appeal Gillian Lucky for their vision in establishing the organisation “as an important arm of the justice system that gives citizens the right to an independent resolution for all complaints about serious police misconduct.”
PCA director David West and deputy director Michelle Solomon-Baksh said as they commence the PCA’s next decade of service they look ahead with “optimism and confidence” as the governing legislation has been strengthened.