State-owned Telecommunications Services of Trinidad and Tobago (TSTT) has ended its contract with DirecOne, which handled all of TSTT’s call centre services, including its Help Desk for mobile, landline and internet services.
As result of TSTT’s decision, several of DirecOne’s customer sales and service specialists have already received termination letters and it is being reported that approximately 200 staff members could be affected.
TSTT, in a release, confirmed that this move would not affect its customers, as it has already enlisted the services of new providers to support its contact centre operations.
According to a GML report, the new call centre provider will be Call Serv Ltd.
TSTT’s release stated: “Nothing changes, TSTT’s contact centre will be fully resourced and customers will experience no difference in operations. 824-TSTT is an important customer touchpoint that the company intends to maintain.”
“TSTT gives its assurance that customers will still be able to call 824-TSTT for information on products and services, technical support, bill related queries and the full range of services previously provided.”