Scotiabank simplifies Digital Banking with a new resource for Seniors

Scotiabank simplifies Digital Banking with a new resource for Seniors

July kicks off Senior’s month for Scotiabank Trinidad and Tobago, a time to celebrate the contribution of seniors in our communities. In celebration, the Bank has launched a new information hub for seniors called Bank with Confidence; a tool to guide customers through all of the possibilities that digital banking has to offer. The resource is available on and will be particularly useful as customers continue to navigate the challenges presented by COVID-19.

“Seniors make up a large portion of our customer base. Their health and safety at this time are a major focus for us as there is no vaccine for the virus.” commented Stephen Bagnarol – Senior Vice President and Managing Director, Scotiabank Trinidad and Tobago. “They are the most vulnerable in our communities and we’re committed to developing initiatives to help them get their banking done remotely, reducing touch points so they can stay home and stay safe.” he concluded.

Bank with Confidence has been launched as a way to help seniors feel more comfortable banking at home. The digital hub includes OnLine Banking tips, step by step guides, information on understanding the safety and security of OnLine Banking and more. We encourage all of our customers to get online and learn about the tools and advice available to them. Our dedicated digital support team is available via email [email protected] to help seniors and all our customers learn about online banking and the ease and convenience it adds to their lives.

Quick Facts.

  • Our Bank with Confidence digital hub helps Seniors learn the basics of digital banking, while expanding their range of self-serve tasks.
  • Digital options are available for your everyday banking needs, such as accessing

account statements (e-statements), checking your account balance and account history, transferring money between accounts, sending money to other local banks and paying bills using Scotia OnLine Banking or the Scotia Caribbean Mobile App.

  • Once you’ve registered for Scotia OnLine Banking, you are automatically enrolled for Scotiabank Alerts. This means, you get real time Alert messages for every transaction on your account(s).
  • The first hour at all branches is still dedicated to serving elderly and disabled customers so they can conduct transactions that are not yet available using Scotia OnLine Banking and the Scotia Caribbean App.

 Enhanced security.

  • The Scotia Caribbean App offers multiple layers of security- including support for fingerprint and face recognition sign in (depending on your device and OS).
  • Signing in to Scotia OnLine is safer and more secure – a verification code will be sent to your valid email address, each time you sign in.

What our Senior customers are saying.

“I find using the NEW Scotia Caribbean App so stress-free, I am a senior and don’t have too much experience with technology but using the app is so easy. I have been doing all of our banking online for the last 2 or more years.” –69 year old Scotiabank Customer Port of Spain

“I’ve always had a good OnLine experience with Scotia.  I am not the most tech-savvy, but I love Scotia OnLine banking.  I’m able to see all of my account activity, I can download my account statements and check my bill payment history quickly to make sure I haven’t forgotten to pay something that month. I didn’t think it would be so easy and I’m so happy I decided to give it a try.” – 72 year old Scotiabank Customer Chaguanas