With the month-end being a very busy period for banking business, Scotiabank has announced that it will temporarily reopen to its customers in a bid to service their banking needs at this time.
In a release on Thursday, the bank said that from June 1, all its locations with the exception of the Cunupia Sales Centre will open to help accommodate government pensions and grants and other transactions.
All branches are open from 8 am – 2 pm, Monday to Friday, except mall branches (Diego Martin, Trincity, Maraval, Price Plaza and Lowlands, Tobago) which open from 9 am to 3 pm.
At all branches, the first hour remains dedicated to serving the elderly and people with disabilities.
Although the branches are open, the bank asked customers to continue to access its online facilities and come in only if necessary, given the pandemic is still ongoing and the virus an ever-present threat.
The bank said over the counter services at branches have been reduced until further notice. All transactions that can be completed at ATMs, using Scotia OnLine Banking and the Scotia Caribbean app, will not be facilitated over the counter.
Transactions available at branches include cash deposits over $10,000; cash withdrawals over $5,000; wire transfers; loan services; and buying drafts.
Customers that need to visit their branches for services not yet available via the digital banking channels will have a wait time that may be longer than normal.
Customers were also reminded to follow all safety measures, including social distancing, when visiting the bank’s branches and/or ATMs.
Scotiabank promised to assist its customers experiencing challenges making repayments to credit cards, loans, mortgages or, with cash flow and beyond.
“We have been and continue to support you during this time, by providing you with various relief options depending on your personal financial situation, on a case by case basis,” the bank said in its release.
Any customer financially affected by the pandemic and unable to make usual payments can contact the bank on Instagram @scotiatt or e-mail [email protected], “so we can discuss your options.”