A popular Bengaluru mall is facing backlash over a policy requiring a ₹ 1,000 bill to use a “VIP” restroom. Taking to Reddit, ONE user DeskKey9633 shared how they were denied access to the ground-floor restroom for not meeting the ₹ 1,000 shopping bill requirement. They revealed that the incident occurred over the weekend at Phoenix Marketcity Mall in Whitefield. “I had an infuriating experience this weekend at Phoenix Whitefield that I feel needs some attention. I had travelled from Church Street specifically to shop there (which is quite a distance to travel), and before diving into my shopping, I needed to use the restroom,” the Reddit user wrote.
“Here’s where it gets frustrating: the ground floor restroom is now designated as a “VIP” restroom, guarded by a female security officer. She insisted that I show a shopping bill (later I found out from someone i shared this experience with that even if i have a bill, it must amount to a minimum of ₹ 1000) to use this restroom. I was shocked and confused-why should I need a bill to use a restroom?” they added.
The Redditor further recounted the frustrating experience of being redirected to restrooms on other floors, only to find them in a “terrible” state. “Those restrooms were in terrible condition. With so many people being redirected, the toilets were poorly maintained and many flushes weren’t working,” the post read.