Pan-American Life Insurance Company of Trinidad and Tobago Limited has formally announced its business continuity plan in response to current COVID-19 pandemic events.
“As your trusted Life, Health and Personal Accident partner we continue to support efforts to curb the escalating spread of COVID-19 across Trinidad and Tobago” said Greer Quan, CEO & Managing Director, Pan-American Life Insurance Company of Trinidad and Tobago, LTD.
To protect all their stakeholders the Head Office, Agencies and Service Centers will continue to operate remotely during the period:
Monday May 24, 2021 to Wednesday May 26, 2021.
Pan-American Life will resume their in-office Cashier and Customer Services at their Head Office and Service Centers only on Thursday May 27, 2021 during the hours of 9:00 am to 1:00 pm.
With effect from Thursday May 27, 2021, in an effort to provide additional support and care for the elderly and differently-abled customers, they will be opening offices to these clients 1 hour earlier from 8:00 am – 9:00 am.
“We remain fully committed to serving our policyholders during this time,” said Inshan Meahjohn, Vice President Regional Insurance Operations. As an alternative to visiting the Service Centers, Pan-American invites their policyholders to contact:
- For Policy Related Services: Email to [email protected]
- For Premium Payments, please remit payments using:
- Preferred Bill Payee option on the online banking platforms provided by First Citizens Bank, RBC Royal Bank, Republic Bank Limited and Scotiabank; or
• The Drop Box Service located at the Port of Spain, Arima, Chaguanas and San Fernando Service Centers, by dropping cheques in a sealed envelope along with a detailed listing of the Policy Number(s).