When Flow’s Vice President, Simone Martin-Sulgan was asked about her goal for 2022, she responded, “I want Flow to equal home for our employees. I want them to feel loved and appreciated every day that they are at work.” Martin-Sulgan’s sentiment mirrors the Company’s philosophy that“heart is more than something we have, it’s something we share.”
With this mantra, the Company held a “Feel the Love” quarter that involved a series of activities including recognizing and celebrating its frontline employees who continue to provide yeoman service to its customers during this pandemic.
Flow’s Senior Manager – People Business Partner, Reneasha Simmons-Phillips shared that “during the months of June and July, employees were encouraged to build on our culture of gratitude by showing their appreciation towards each other using the Company’s online recognition platform “Celebrate You”. This initiative saw thousands of recognitions awarded over the period, mostly for our principles of Harding Work and Passion. The employees who received the greatest number of awards were treated to a Day of Cricket at the Oval for the West Indies vs India One Day International.”
Joanne Gay-Lord, Manager – Credit and Collections who, along with her team, is the epitome of collaboration, consistency, true teamwork under an excellent leader said “my team and I were very honoured to be recognized. We are thankful to our [Vice President] for taking the time to motivate and encourage us to keep putting our best foot forward.”
On the request of its male employees, and as part of loving its people, the Company hosted a Men’s Mental Health session facilitated by Kevin Liverpool, Administrator of Caribbean Male Action Network (CariMAN) in recognition of Mental Health Awareness Month. Avalon Hope, Manager – Dispatch said of the session, “So proud of our men folk. I learnt a lot! Good discussion.”
Over the period, the Company’s frontline technicians were treated to a full day of fun activities, meant to rejuvenate them while engendering a spirit of camaraderie. Other ‘Fun Fridays’ activities included treats which saw employees enjoying a taste of Maracas Beach with bake and shark and coconut water.
“All our activities, policies and programmes are focused on making our employee experience exceptional so that theyall look forward to coming to work to deliver excellent service for our customers,” Martin-Sulgan said.