Digicel apologises for Good Friday service breakdown

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Digicel apologises for Good Friday service breakdown

It was not a good Good Friday for Digicel customers who were without internet, phone and cable services.

The company’s interactive voice response agent said the call center was experiencing longer than normal hold times. It then went on to encourage the use of Digicel’s live chat platform before redirecting the call to the main menu.

Digicel, in a statement on social media, at around 5.20 pm, said it is aware of the network outage affecting some of its services.

It added: “Our technical teams are investigating the issue and working hard to bring it back up as fast as we can. We apologise for any inconvenience this may cause and we appreciate your patience while we work to resolve the issue.”