AA apologises to PM’s Rowley and Gonsalves over check-in faux pas

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AA apologises to PM’s Rowley and Gonsalves over check-in faux pas

American Airlines has apologised to the Prime Ministers of Trinidad and Tobago and St Vincent and the Grenadines for a VIP faux pas that occurred when they were leaving Guyana’s Cheddi Jagan International Airport (CJIA) last Wednesday.

Dr Keith Rowley and St Vincent’s Dr Ralph Gonsalves were denied the courtesies for check-in procedures to be conducted on their behalf, according to a media report based on a statement by Guyana’s Ministry of Foreign Affairs. Rowley and Gonsalves had attended the 2023 International Energy Conference and Expo and were en route to Miami for the 44th Caricom summit in Nassau, Bahamas.

Managing director of American Airlines Robert A Wirick in a letter to Rowley said, “Please accept my sincerest apology for not proactively approving the request for expedited treatment and the inconvenience caused during your departure for Guyana’s CJIA. We sincerely regret that we fell short of your expectations while travelling from Guyana to Miami to connect on a flight to the Bahamas for the Caricom Summit.”

The release also said the airlines greatly treasures the relationship with Rowley and the citizens of TT.

Wirick added via the release, “We will strive to ensure that all of your future travels on our airlines are pleasant and exceed your expectations. American prides itself on delivering a high level of respect and service that our customers deserve. Please do not hesitate to contact me if you have any questions or concerns.”

A statement from the Foreign Affairs Ministry on Monday said Rowley was denied the courtesies usually extended to heads of government at the airport, which would allow check-in procedures to be conducted on their behalf.

“Instead, American Airlines insisted that the Prime Minister and delegation, who were in the Government-operated VIP Lounge, present themselves at the check-in counter. The courtesies were requested by the Government of Guyana. On being denied the courtesies, the Prime Minister and delegation complied with the request to present themselves at the American Airlines check-in counter to complete the procedures, without incident. Protocol officials from Guyana and from Trinidad and Tobago interacted with the airline staff to complete the check-in of the Prime Minister. The Protocol staff were professional and efficient in their handling of the matter and avoided further inconvenience or embarrassment to the Prime Minister. The delegation travelled to Nassau without further incident.”